Volaris Reviews
Volaris has an overall rating of 3.1 based on 305 reviews. Customer feedback on Volaris is mixed: Volaris reviewers highlight positive aspects like affordable fares, user-friendly website, good customer service, convenient flight options, which strongly appeal to budget-conscious travelers and those seeking direct flights. However, Volaris is often criticized for its frequent delays, limited legroom, additional fees for services, inconsistent baggage policies.
305 reviews
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All Volaris Reviews (305)
stanley.Tirado
May 07, 2026
"Got my refund eventually"
The refund took a while, which was kind of annoying, but I did get my money back in the end. Support was okay overall, nothing amazing, but they helped with this and that enough to get it sorted
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naomi_Gorton89
April 24, 2026
"Online check-in was straightforward"
I used volaris.com to check in online and it went fine overall. It only took a few minutes, and I was able to get my boarding pass without any issues. The site was easy enough to use on my phone. Nothing fancy, but it did what I needed
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Roger.evans
April 15, 2026
"Voucher Worked Better Than I Expected"
I had a voucher from a trip I ended up changing, and I used it on volaris.com without much trouble. My instinct was telling me it might turn into a hassle, but the credit showed up right away and checkout was quick. it was way easier than I expected
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johnlancaster7259
April 12, 2026
"A Bit Slow, But It Works"
It’s kinda slow, like... you definitely notice the wait sometimes, but overall it’s still usable. I mean, it gets the job done, just not super quickly
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kathleengrap8528
April 10, 2026
"Easy Booking Experience"
I booked my flight through volaris.com it was a smooth process. The dates and prices were easy to understand, the payment went through quickly, and my confirmation email showed up right away. I didn’t run into any problems, so overall I’d say it was a simple and reliable experience for me.
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Lori_rojas75
April 09, 2026
"What a joke of an experience"
The whole thing felt rushed from the moment we got there. The staff barely smiled, and somehow the drinks still took forever to show up. What a joke. Definitely not the kind of service I’d want to come back for
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CROTEAU
April 08, 2026
"Pretty Smooth Boarding"
Boarding was easier than I thought it would be. I checked my info on Volaris before heading to the gate, and everything looked right. The line moved at a decent pace, the staff announced the groups clearly, and I got on the plane without any strange delays. It wasn’t a perfect airport day, but the Volaris boarding process was smooth for me.
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hello_phillip464
April 06, 2026
"Cheap flight wasn’t so cheap after all"
I booked what looked like a really cheap flight with Volaris, but then the baggage fees were ridiculous. By the time everything was added on, I ended up paying way more than I expected. It felt like no one cared or bothered to make the extra costs clear. I felt ignored as a customer, and I don’t see myself flying with Volaris again.
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John_hamby03
March 27, 2026
"That “cheap” fare didn’t stay cheap for long"
I booked through volaris because the price looked super cheap at first, which was exciting for about five whole seconds. Then the fees started popping up for basically everything — bags, seats, and even stuff I assumed would be included, because silly me, right? By the time I got to checkout, the total was way higher than the original fare they showed. It just felt unclear and a little shady. I’d much rather they show the real price upfront instead of making it feel like a surprise fee scavenger hunt
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natalie_Bernard99
March 19, 2026
"No one ever gets back to me"
I’ve tried reaching out to support a few times and nobody ever replies. It feels like you’re just left waiting with no help.
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GIBSON
March 17, 2026
"Volaris points kind of make it worth it"
I fly Volaris a few times a year, not constantly or anything, but the loyalty points still seem to help somehow. On my last trip I ended up getting a cheaper seat because of them, so I guess that means the program is working. Either way, I was happy with it
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hello_constance653
March 17, 2026
"Surprisingly Decent Legroom"
I flew with Volaris the legroom was way better than I expected. I’m not super tall or anything, but I still had enough space to sit comfortably and even stretch out a little. For a budget airline, it was actually comfortable. I know people complain a lot about cheap flights, but expecting luxury for the price is kind of ridiculous. Overall, no complaints from me.
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James_frenz00
March 11, 2026
"No Follow-Up and No Real Help"
I called Volaris support three different times and just kept getting passed around from one person to another. Everyone sounded like they were reading from the same script, but nobody actually fixed my problem. What made it even more frustrating is that no one ever followed up with me afterward, even though they said they would. it felt like a complete waste of time.
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GertrudeJones
March 05, 2026
"Flight Was Delayed Again"
My flight ended up being late again, which was frustrating. I get that delays happen sometimes, but when it keeps happening, it really throws off your plans, if that makes sense.
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DOUGLASS
February 16, 2026
"The staff were really helpful once I…"
The staff were really helpful once I got to the front, which made me feel a lot better. The line was long, though, so I was starting to wonder if I’d made the right choice waiting. In the end, they took care of me and were reassuring, but I do wish the wait had been shorter...
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jasmin_Ashe75
February 10, 2026
"I got the flight status messages…"
I got the flight status messages right on time, and the gate change was easy to understand. It wasn’t perfect, but it definitely kept me from standing around the airport confused. Weirdly, I still remember I was next to a vending machine with one lonely bag of pretzels in it when the gate update came through.
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tessa2001
February 09, 2026
"Wish I’d Expected a Better Cabin"
I flew with volaris last week i kind of regret assuming the cabin wouldn’t be in great shape. When we boarded, everything looked really clean, the seats, tray table, and even the floor seemed well taken care of. The bathroom stayed decent too, which surprised me since it was a full flight. Overall, it was a good experience...
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john1993
February 08, 2026
"I felt like there were just…"
I felt like there were just too many fees. You think you’re paying one amount, and then extra charges keep showing up, which gets frustrating quickly
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hello_joe352
February 03, 2026
"Worked Out Fine in the End"
In the end, everything worked out fine. My trip schedule changed, so I had to update the itinerary, and the process was easy overall. It took me a little bit to figure out all the options, but once I understood what to do, it wasn’t a big deal.
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carl_Alexander72
February 02, 2026
"Long Wait and No Real Help"
I waited forever for my suitcase to show up, and when it finally did, it was scratched up. What made it more frustrating was that there was basically no human contact or anyone actually available to help. I just felt like I was being passed around with no real support
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Volaris Q&A
If i want to only take 1 checked bag and i go over say 20 lbs is it cheaper just to check a second bag and pay the fee for the second luggage or to pay the extra weight on the first luggage
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